Customers' Feedback ( 300 valued customers in United Kingdom)
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- by E Other / United Kingdom Feb. 22, 2024
- Great customer service!
- by V Female / United Kingdom Dec. 11, 2023
- The services are amazing!! I have brought quite a few doushinji and they all came beautifully packaged and carefully wrapped. Friendly and helpful staff; they really go above and beyond especially to find a product that isn’t in stock. Thank you so much and I can’t wait till the next time I need to purchase!!!!
- by W Male / United Kingdom Sept. 10, 2023
- My order arrived really quickly and the free gift is greatly appreciated. Perfect!
- by J Female / United Kingdom Sept. 8, 2023
- Package arrived so neat and nicely packaged - as usual! I am very satisfied with the customer service from Otaku Republic! This isn't my first or my last order with them and I will be ordering again very soon! Thank you!
- by S Female / United Kingdom Sept. 7, 2023
- I have been purchasing from Otaku Republic for many years and their services are wonderful. Very reliable, great customer service, and overall always have good experience shopping with them. Thank you
- by J.D Female / United Kingdom Sept. 1, 2023
- Wonderful! Showed up in a good amount of time, didn't have to wait that long and was packaged with such care! I was so satisfied that I ordered 3 more Doujinshi!! This website makes it easier to get Doujinshi that's sold out and nearly impossible to get when you live in the US
- by L Female / United Kingdom Aug. 31, 2023
- The email updates were very helpful to me
- by C.S Female / United Kingdom July 12, 2023
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it's great to be able to buy from Otaku again, was very pleasantly surprised at how fast this delivery was [10 days from ordering to arriving, normally it would be afew weeks]. Condition of items is always superb and the packaging was a flatpack box this time LOL [but the packaging is always protective and snug]
thank you again for the wonderful service that you always provide - from items to packaging to fast and friendly communication. It's always a pleasure! - by E.T Female / United Kingdom Sept. 14, 2022
- by L Male / United Kingdom Sept. 13, 2022
- Absolutely incredible, loved the free gift too!!
- by S.B Other / United Kingdom Aug. 10, 2022
- Ordered from here twice and always tracked and packed to the highest standard I've seen. Really satisfied and happy with my purchase, perfect condition!
- by M Other / United Kingdom Aug. 1, 2022
- Browsing the webpage was easy enough. Initial communication of purchase was fine. (I didn't pay to track my order since it wasn't of much monetary value.) Packaging was substantial for international postage and arrived safely. Thank you.
- by L Female / United Kingdom July 26, 2022
- Always great service - very fast postage and items are well-packaged! Lots of choice of new and old doujinshis, too.
- by C.S Female / United Kingdom June 3, 2022
- from ordering to arriving took just over 20 days, condition is always superb...but what surprised me was that my combined orders arrived in a box?? [never had this before :D ]. Even in these unstable times Republic still shine through - from their little gifts to you continuing to be with them, to the polite and quick responses to any concerns of yours to even any concerns that THEY have about your order; their always reliable in letting you know. And let's not forget the information emails of events happening at Republic XD Republic truly ARE the best place to shop [not only from their vast Japanese selection] but because they are so RELIABLE! you can TRUST Republic staff to have your best interests at heart! and they SHOULD continue to get more customers and praise for the hard work that outshines every other place in the world - no other place is better then Republic and i'm so glad to be a repeat customer!!
- by C.S Other / United Kingdom May 31, 2022
- Lovely packaging and very thoughtful of the customer, thank you for your service!
- by S Female / United Kingdom May 28, 2022
- Choice of doujinshi seemed limited, and prices seemed a little high.
- by L.M Female / United Kingdom May 15, 2022
- Very good service. I always know that I'm getting good quality items from here and from the sister sites as well. I'm really impressed with the variety of hetalia goods I can find here, that I havent seen anywhere else. I know I'll be back in the future!
- by S Other / United Kingdom May 12, 2022
- Perfection!
- by C Female / United Kingdom May 7, 2022
- took 20 days from ordering to arriving, comics came in excellent condition as always, don't worry your packaging is still superb! XD but what i really want to say is that i thoroughly enjoy receiving the emails that spotlight how the staff are getting on - especially the birthday ones! it's just so heartwarming and adorable to read how everyone's day/event went [and a certain someone's quest to always have chocolate XD may the adventure forever continue!!] , i've always enjoyed these as they bring a smile to my face, it's just nice to read how friendly everything is at the combined Republic branches. You guys and gals are just superb to do business with!
- by C Female / United Kingdom May 7, 2022
- it took an entire month for my Otaku/Doujin order to get to me! i have never had an order take so long [some have come close but never reached] and it's all thanks to Fedex -constant faffing and not keeping the status uptodate [they maybe experiencing delays but that's not an excuse for incompetence] i just wish that Republic had made it clear on the basket/checkout pages that this is the service their using! when my order eventually came it was battered and dirty beyond belief but the contents survived intact but with afew comics having slightly bent corners - goes to show how good Republics packaging is as i fear my books could have ended up much worse! Please Otaku make it obvious somewhere we can see if you have alternative courier services available!, this is just a slight hicup as i still find Republics service and dedication to be the best of the best [and still quick to respond to any enquires ^.0]
- by A.L Male / United Kingdom March 24, 2022
- Packaging was an exceptionally good point and was well packed. Surprised me how well it was packed. I was also pleasantly surprised by the travel time as other packages from a similar region(Philippines) have taken way longer to arrive for me. Additionally, compared to using aocs, the site is laid out in a much easier to understand and read way for English speakers, and that I really appreciate
- by R Male / United Kingdom March 7, 2022
- Great, quick, kind and good value
- by M.G Female / United Kingdom Feb. 26, 2022
- by S Other / United Kingdom Feb. 24, 2022
- Fantastic care taken with packaging, super polite and helpful service. I'm very happy with my purchase, thank you!
- by S Other / United Kingdom Feb. 24, 2022
- So friendly and excellent standards. Each doujin had perfect packaging to ensure good condition on arrival. Superb. ??
- by L Female / United Kingdom Feb. 22, 2022
- Amazing service - beautiful items in perfect condition with very fast postage and great communication! :)
- by E.D Female / United Kingdom Feb. 20, 2022
- Otaku Republic is a wonderful shop, it has so much variety and works on orders quickly! I'm always shocked with how much faster my order was processed and delivered than stated!
- by K Female / United Kingdom Jan. 23, 2022
- Amazing service again! I was updated with the process of my entire order from handling through the shipping. My order arrived perfectly packaged and the books were in perfect condition. Thank you always Otaku Republic team :)
- by J.T Female / United Kingdom Jan. 6, 2022
- by E Female / United Kingdom Dec. 18, 2021
- Really happy with how it’s packaged with care and the service is the best service I have ever had. I will defo recommend these and I will keep making orders in the future. I’m so glad that I found this online store. It deserves more than a 5 star rating. Very happy customer.
- by M Other / United Kingdom Dec. 10, 2021
- Products came in great condition and in fast time! Very happy. : )
- by T Male / United Kingdom Dec. 10, 2021
- by S.L Female / United Kingdom Nov. 22, 2021
- Finding your website have been a gift from above since I was not able to travel to Japan and was not able to buy doujinshis or any anime/manga merchandises.
- by D Female / United Kingdom Nov. 14, 2021
- by A Male / United Kingdom Oct. 9, 2021
- Really fast delivery and well packaged! Will purchase from Otakurepublic again!
- by E Female / United Kingdom Oct. 7, 2021
- Great service, items arrived fast. Packaging was great all items arrived in perfect condition ^^
- by S.L Female / United Kingdom Sept. 29, 2021
- Fast service for being over seas, greatly packaged with care and love
- by C Female / United Kingdom Sept. 3, 2021
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my order was pleasantly combined with my Doujin order, so i got both togther [was a nice surprise XD ]
but i think, that what keeps people coming back to Otaku [and the Republic sites] is not just the fantastic quality of items, the superb packaging, informative delivery status but the people who work at Otaku/Republic themselves! - from the quick responses, friendly and patient manner to the helpful information - it is the people behind the company that make these sites shine and because of them they make their customers come back knowing that from niggling inquires to concerns to procurement of items, that our trust is not misplaced and is in good hands.
they say they'd like feedback on their packaging, guys/gals your packaging is the cherry on a delight that is the overall package of the Republic company!
keep being awesome! ^.0 - by M Male / United Kingdom Aug. 18, 2021
- by C.S Female / United Kingdom Aug. 7, 2021
- i absolutely love buying from Otaku [and their sister site Doujin], i love that the staff are so friendly and helpful, the choice of fan-created works and the stellar packaging! i have not once been disappointed by Otaku and love coming back! keep being awesome, you've got a loyal customer in me ^.^
- by C.S Female / United Kingdom Aug. 7, 2021
- what can be said that hasn't already, Otaku and the people who work there go beyond expectations - not only with their customer service, quality of items [even Used is exceptional!], informative delivery status/service and thoughtfulness of the free gifts they include, to the outstanding packaging. Everything they do is clearly for our benefit as customers [and this is something that is rare among companies/small business as being brushed off is quite common when you have a problem] as they not only go beyond to give you a good experience but to keep you coming back and continuing to shop with them by proving time and again that they can be relied upon! Yes some prices may be expensive but extraordinarily you ARE paying for quality and this coupled with their trustfulness breeds a loyal consumer base. I am quite happy and proud to be a repeat customer and it's the people behind Otaku that make it great!
- by C Female / United Kingdom July 23, 2021
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my continued experience buying from Otaku has never left me with nothing more then a favourable impression and just being extremely pleased to be a repeat customer ^.^
Thank You for continuing to be excellent and going above and beyond with not just your inventory but your customer service!
Thanks also for the free gift that you give to customers for continuing to shop with you [the free keyring may not have matched my order or be of my favourite character but Nero is in my Top 5 and i really appreciate the thoughtfulness you guys/gals give ^.^]
Continue being Awesome! - by M.M Female / United Kingdom June 28, 2021
- I love your websites, it's so nice to find rare items for such a good price. I never have a bad service. And the items always come super quickly! I cant reccomend enough!
- by T.W Other / United Kingdom June 27, 2021
- Always delivered quickly, always with beautiful and professional packaging for the security of the goods, always prompt customer service if I have questions or requests. I dont have a single complaint to date with Otaku Republic and its sister sites. The website is also very easy to use and navigate via fandom or artist. I'm extremely proud and excited to be a returning customer for this company, and I want to thank all of the employees for their consideration and hard work.
- by C.S Female / United Kingdom June 27, 2021
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can't fault Otaku really - they are amazing; from excellent condition of the items, to informative emails, to careful packaging [which you won't find anywhere else that does it better and with as much consideration], to Risa who is an absolute star! [who is not only quick in getting back but very friendly and helpful ^.^]
they did offer me a coupon when one of the items I bought wasn't as shown on the webpage [and it lacked info in WHAT the item actually was] but i'm not knocking off a point in rating because it was more then likely accidently overlooked because of how much stuff they actually have!
I am still continuously happy to buy for Otaku and it's sister sites - knowing full well that my items and any concerns I have are in excellent hands ^.^ - by A Female / United Kingdom May 30, 2021
- Really good service, fast shipping and thank you for the small gift!
- by C.S Female / United Kingdom May 29, 2021
- Otaku has never failed to impress - my order was split in two and received in such a superb condition thanks to the attention to safety in their packaging. The little note and gifts included are always nice to see/read - that the staff go out of their way to just say thank you for shopping with them shows how they value their customers ^.^ I am extremely pleased to be buying from them again as it's always a pleasure to know how dedicated and friendly the staff are!
- by R Other / United Kingdom May 21, 2021
- Staff were very friendly (the notes and little gift were cute, thank you!), and the item arrived well packaged (plenty padding, but no excessive wrapping) and much faster than i expected! :D I'm Very happy with this order all round!
- by C.S Female / United Kingdom May 11, 2021
- from shipping to packaging to quick and friendly responses, the people of Otaku go above and beyond to not only ensure that the product they sell get's to you safely/undamaged but despite it's original condition is in an excellent state! it speaks volumes as to how highly Otaku staff value their customers around the world - such dedication in what they do only proves how honest they are and that fosters a loyal consumer base
- by M Female / United Kingdom April 28, 2021
- It was very nicely packaged, not damaged and i appreciated the covers to protect books